For security reasons, if you have changed your address on file with RBC in the past 30 days, you won’t be able to redeem your points for merchandise gift certificates/cards, or RBC Financial Rewards® vouchers online. To redeem, please call 1-800-769-2512 for assistance.
Please be aware that for security reasons we cannot deliver to a post office box, rural route number or site comp from a new subdivision. All merchandise, gift certificates/cards, RBC Financial Rewards® and tax receipts for donations will only be delivered to addresses within Canada and will be mailed to the same address that appears on your monthly statement unless you specify otherwise using the alternate shipping address option at checkout, or you may contact 1-800-769-2512 for assistance.
Please allow up to 4 weeks for delivery of merchandise, gift certificates/cards and RBC Financial Rewards® vouchers, 10-12 weeks for a tax receipt for a charitable donation and up to 4 weeks for points exchange.